Privacy Policy | RUNXERA

1. Introduction

RUNXERA is operated by RUUNX EVENTS SOLUTION (SSM Registration No.: 202603129293).

RUNXERA respects your privacy and is committed to protecting your personal data. This Privacy Policy applies to personal data submitted through RUNXERA for event browsing, registration, payment processing, participant management, and event-related communication.

By using RUNXERA or submitting a registration through this website, you consent to the collection, use, processing, disclosure, and storage of your personal data in accordance with this Privacy Policy.

2. Personal Data We Collect

RUNXERA may collect personal data that you provide during event registration or communication with us, including but not limited to:

Full name
Identification number, IC number, passport number, or other participant identifier
Email address
Phone number
Gender
Address, where required for postage or event delivery purposes
Emergency contact name and phone number
Event category, race distance, registration package, and participant preferences
T-shirt size, finisher tee size, or other event merchandise details
Payment status, payment reference, registration number, and transaction-related records
Any other information submitted through forms, messages, or event registration pages

3. How We Use Personal Data

Personal data collected through RUNXERA may be used for the following purposes:

To process event registration
To verify payment and registration status
To issue registration confirmation, receipts, or event-related notices
To manage participant records for the selected event
To assist event organizers with participant management
To support race kit collection, postage, delivery, timing, reporting, or event operations
To communicate important event updates, postponement, cancellation, or administrative notices
To respond to enquiries, technical issues, support requests, or payment verification matters
To maintain website security, prevent fraud, and protect platform integrity
To comply with legal, regulatory, accounting, tax, audit, or enforcement requirements

4. Event Organizer Access

RUNXERA is a platform for event listing, registration, and payment facilitation. For event-specific registration purposes, participant data may be shared with the respective event organizer.

Event organizers may use participant data only for event-related purposes such as participant verification, race kit collection, event communication, race-day operation, category management, reporting, result processing, and event administration.

Event organizers are responsible for handling participant data responsibly and in accordance with applicable laws and their own event administration requirements.

5. Disclosure to Third Parties

RUNXERA may disclose personal data to relevant third parties where necessary for registration, payment, event operation, legal compliance, or platform administration. These parties may include:

Event organizers
Payment gateway providers
Email or notification service providers
Website hosting, database, storage, and security service providers
Timing, race management, delivery, or operational partners appointed for an event
Professional advisers, auditors, accountants, banks, or compliance service providers
Government authorities, regulators, enforcement bodies, or courts where required by law

RUNXERA will not sell personal data to third parties.

6. Payment Information

RUNXERA may process registration payment information such as payment status, payment reference, payment gateway response, amount paid, transaction date, and registration records.

Payments may be processed through third-party payment gateway providers. RUNXERA does not store full bank card details, online banking passwords, or sensitive bank login credentials.

7. Emergency Contact Information

Emergency contact information is collected for participant safety and event administration purposes. Participants are responsible for ensuring that the emergency contact information submitted is accurate and that the emergency contact person is aware their information may be provided for event safety purposes.

8. Cookies, Logs and Technical Data

RUNXERA may collect limited technical data when you access the website, including browser type, device information, IP address, pages visited, access time, and basic usage logs.

This information may be used for website operation, security monitoring, troubleshooting, analytics, abuse prevention, and improving the user experience.

9. Data Security

RUNXERA takes reasonable steps to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no online platform, network transmission, or electronic storage method is completely secure. Users are responsible for ensuring that the information they submit is accurate and that their own devices and email accounts are kept secure.

10. Data Retention

RUNXERA may retain personal data for as long as necessary to fulfil registration, payment, event administration, legal, accounting, audit, dispute resolution, reporting, or compliance purposes.

When personal data is no longer required, RUNXERA may take reasonable steps to delete, anonymize, archive, or securely restrict access to the data, subject to legal and operational requirements.

11. Accuracy of Personal Data

Participants are responsible for ensuring that personal data submitted to RUNXERA is accurate, complete, and up to date.

RUNXERA may not be responsible for failed communication, incorrect registration records, delivery issues, race kit collection issues, or event administration problems caused by inaccurate or incomplete data submitted by participants.

12. Access and Correction Requests

Subject to applicable law and verification requirements, you may request access to or correction of your personal data held by RUNXERA.

For event-specific registration changes, category changes, participant transfer, or race kit matters, you may also need to contact the respective event organizer directly.

13. Marketing and Communication

RUNXERA may send registration confirmations, payment updates, event notices, administrative messages, and support-related communication.

RUNXERA may also send event-related announcements where relevant. If promotional messages are sent, users may request to opt out where applicable.

14. Children's Personal Data

If a participant is below the age required by the event organizer or applicable event rules, registration should be completed by a parent, guardian, or authorized person.

Parents or guardians are responsible for ensuring that personal data submitted for minors is accurate and that participation is suitable for the selected event category.

15. External Links

RUNXERA may contain links to third-party websites, organizer pages, social media pages, or payment provider pages. RUNXERA is not responsible for the privacy practices, content, security, or policies of third-party websites.

16. Changes to This Privacy Policy

RUNXERA may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, platform features, or event registration processes.

The updated version will be posted on this website. Continued use of RUNXERA after changes are posted means you accept the updated Privacy Policy.

17. Contact

For privacy-related enquiries, access requests, correction requests, or questions about how RUNXERA handles personal data, please contact us through the official contact details provided on the website.

Email: contact@runxera.com

18. Personal Data Protection Act

RUNXERA will take reasonable steps to handle personal data in accordance with the Personal Data Protection Act 2010 (Act 709) of Malaysia, where applicable.